SHIPPING & RETURNS POLICY

SHIPPING
We do our best to have all packages shipped out of our Fulfillment center within 1-2 business days of your payment processing successfully. All orders are shipped out Monday through Friday according to the following schedule:

• All orders placed before 4:00 pm (Pacific Standard Time) Monday through Friday will be shipped out the following business day
• Orders placed on weekends and major Holidays will be shipped out the next business day
• Overnight and 2nd Day Air: Orders placed before 9:00 pm (Pacific Standard Time) are shipped the following day. Therefore, if you choose Next Day Air it will leave our shipping facility the following day and arrive at its destination the next day.
• We reserve the right to hold shipments if we believe weather conditions (extreme heat or freezing cold) may impact the quality of our product.
• If you have particular requests, please note those in the “Special Instructions” box.

We offer free shipping for domestic orders over $50 and they will be sent using USPS First Class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.

Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.

Shipping costs are non-refundable.

RETURNS
You may return the product within seven (7) days with a valid receipt for a refund to the original form of payment or, if you prefer, exchange the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift cards are a non-returnable item.

To complete your return, we require a receipt or proof of purchase.

REFUNDS
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen. You can return most unopened, unused products within 7 days of receiving it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGE FOR DAMAGED PRODUCTS
If you have received a damaged or defective product, please email us at hi@chiefstix.com with a picture of the damaged product. We will be happy to refund or replace your purchase.

We will only accept returns and refunds from purchases made on www.shop.chiefstix.com. We will not accept returns from a purchase made in a retail store.

RETURN PROCESS:
Email us at hi@chiefstix.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address and shipping instruction. Please include the order number in your email.

Please provide us with the tracking number once the order is sent back to us.

For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.

Once we receive your unopened, unused items, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.